Previously, we wrote How to Get Help in Windows 10 on Windows Call which is closely related to this present article. Learning to use Quick Assistance in Windows allows us to get rid of other hearth programs such as Teamviewer. With this word, you will quickly get an idea of what kind of use we can give Quick Assistance in Windows to help others in problems or to help us.
With the Windows 10 anniversary update, of those periodic system updates, came an app called Quick Assist or Quick Assistance. Its function is to connect two people to share a computer by remote connection; yes that remote connection that Chrome Remote Desktop also offers us, although with other objectives.
That a person can have control over another’s PC means that he can help correct problems or find what happens to him so that he has an excessive loss of system performance. It is one of those programs that, in case of emergency, while we have a PC and a connection, will allow us to save ourselves through technical service if we have a friend or family member who knows about PCs.
Features of Quick Assistance
Before moving on to show how to use Windows Quick Assistance, some of its peculiarities must be told. Unlike other apps for the remote control, at the time the desktop of a computer is shared, at all times both users will see the desktop of which it is being controlled.
So a person in remote mode can show how to use a specific program or help correct a problem that is not known how to solve. But you have to take into account other details.
- One is that Quick Assistance works on all versions of Windows 10, although it is not available for earlier versions. If we were in that case, we will have to open the Windows Remote Assistance tool when searching for “Invite someone to connect to your PC to help you or offer help to another …“.
- Anyone who is going to receive help on their Windows 10 PC must be on it to grant permission to connect to it. Apart from that, it will be more comfortable for the one who is remotely for anything he needed.
- Whoever offers assistance needs to have a Microsoft Online account. From Quick Assistance, we can configure one if we did not have it.
- Quick assistance depends on a good Internet connection to make it work perfectly. If we did not have it, we could wait a few seconds each time we close a window or any action on the computer to which we are connected.
- Quick assistance does not stream the sound, so we will remain “deaf” to the sound beeps that the computer to which we are connected can give.
Connect in Remote Mode with Quick Assistance
With the two users with Windows 10, we can begin to establish a connection with Quick Assistance.
- We launch the Quick Assistance app from the same search engine by typing its name. We click on the program and its window will appear.
- In the Quick Assistance window, click on the “Give assistance” option.
- We log in with the Microsoft Online account.
- If we were logged in with some of the Microsoft-linked accounts, such as Skype, we will find the “Next” option to log in with that account.
- A 6-digit code is generated that we will have to provide to the person who will receive assistance. A code that expires after ten minutes.
- The other person on your PC will have to launch Quick Assistance to use “Receive Assistance” and enter the code we have provided.
- The next thing is to allow the permissions to “share the screen” and we will be before the other’s screen.
We can identify the other’s screen with the yellow frame. Like the one receiving support, you will notice that your desktop has a yellow frame and the mouse pointer moves.
Tools we get
At the top, for which you are giving your help, you will find a series of tools that allow us to make a note, change to the current size, restart and open the task manager.
The scoring tool allows us to draw on the screen of the other computer. At all times we can delete the entry from the exit icon. While changing to current size will show the screen of the other computer in its native resolution, which means that we have to scroll through those areas that appear hidden.
The restart button is used to restart the PC and it automatically reconnects to Quick Assistance without the need for us to provide another security code or the user receiving the assistance has to be given permissions from their part.
The other tool is used to launch the task manager that allows us to close processes in the background or analyze the memory or Internet connection of the PC we are trying to fix; Command Prompt is another of the best tools.
The rest of the tools are to pause and summarize the desktop sharing remotely, in case we want to pause and continue with the necessities after having a drink.
A quick Windows Assistance that is very easy to use and allows us to help others in times of emergency. It has its peculiarities, but also its advantages so that we can connect to the PC of a relative or friend.